Although this isn't the keyaspect to distinguish a trustworthy shared website hosting provider from a bad one and a reseller from a real supplier, being able to call and communicate with a live person is a sign that you are not dealing with a one-person company and that you'll be able to reach someone any time you're in need of help. The phone support for hosting services may range from basic to expert, so the issues that can be resolved with a phone call vary based on the specific supplier. Generally, these issues are more basic and feature billing or 1st level tech issues because more complex issues generally need a support ticket where both you and the system administrators can track the proceedings with a specific situation. Nevertheless, being able to call your service provider can save you a lot of time and efforts for the numerous tiny problems that will eventually appear when you manage your website hosting account.

Phone Support in Shared Website Hosting

Our shared website hosting packages offer phone support 14 hrs a day even on public holidays, therefore if you do not have an account yet, you can call and learn more about our solutions or if we meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you are able to call the telephone number that is nearer to you. If you are a current customer, we can assist you promptly with all of the general and billing issues as well as with numerous technical matters in order to save you time and efforts - we acknowledge the fact that sometimes it is much easier speak with a live person so as to get things done without delay. Certainly, some problems simply cannot be taken care of on the phone, so in such a case you are able to use our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you if you have any queries about the semi-dedicated server plans that we provide. Whether you wish to know more about the plans, you have some billing issue or some general issue, you can give us a call. Despite the fact that some more complicated problems could require a support ticket in order to give some time to our tech support team to investigate, we're able to assist you with lots of technical questions over the phone as well, saving you time and efforts. As we have data centers on three different continents - in the U.S.A., Great Britain and Australia, we have local telephone lines in these countries as well. If you are in a different country, we have a global number where you will be able to contact us.