If you ever have any queries concerning your hosting account or if you face a problem with your websites, you will need to touch base with the hosting provider’s customer support team. It may not make any difference how promptly they will reply if you’ve got a question of a general nature, but a problem like a messed up application update, for instance, may lead to your website becoming broken or invisible on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the website will be offline. In case you offer goods or services online, any downtime will badly affect your website and you can lose current or potential visitors. Many hosting providers, primarily resellers, reply to e-mails and trouble tickets within twenty four hours, but in the online era that’s far too long, since customers will scarcely ever return to a website that isn’t functioning correctly over lengthy time periods.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting plans feature a 1-hour reply guarantee, which goes to say that irrespective of what query or predicament you may have, we will always be there to lend a helping hand. Actually, it rarely takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both technical and sales matters. Our help desk staff representatives will be at your service 24-7, even on legal holidays and weekends, so you will always get immediate assistance. We know exactly how valuable time can be, so by the time we respond to your email or trouble ticket, we’ll have looked into the matter and, in case we haven’t discovered a solution, we’ll supply you with more information about what you need to do on your end – if the case requires this. With our support service, you can rest assured that there will be somebody to help you out instantaneously, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Our tech support team members are available at all times and they’ll answer any trouble ticket that you open via the hosting Control Panel within no more than sixty minutes. The ticket response time is guaranteed irrespective of whether you’ve got a general query connected to your semi-dedicated server or you bump into some challenge and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we’re available night and day to cope with any billing, general or technical issue. If you get in touch with us about anything that is within our power, we’ll sort it out before we respond to you, which suggests that you won’t have to wait around for hours or days while the problem continues. If there’s something that you need to do on your end, we will supply you with the needed info – what workable solutions to try out, what steps to take, etc.