A live chat is one of the many methods of communication offered by some hosting providers as part of their support services. Depending on the provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of communication is faster in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell something as compared to a call with a representative. What's more, if the problem that you have needs some time to be investigated and resolved, you're able to do something else at the same time rather than just waiting, like you would have to do when you call. Also, you can employ a live chat assistance service for free provided that you have web accessibility even when your website hosting supplier is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Website Hosting

Along with the telephone and ticket support, we provide live chat support too. You're able to contact us every day, which includes weekends and holidays, and we will give you more details about the shared website hosting plans that we provide in case you are not among our customers yet, or about general and billing questions when you already have a user profile. Though for solely tech issues you'll have to open a trouble ticket to our technical support team, because such issues need more time to be resolved, you may still get in touch with us on the live chat for some technical details. For instance, we're able to help you set up an email address in your e-mail client or troubleshoot numerous problems, saving you considerable time. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is accessible to all our future and active customers. In case you're looking for a new hosting account, you will be able to chat in real time to one of our agents and get more info about our semi-dedicated plans so that you can pick the perfect package for your sites. In case you already have an account with us, we'll support you in a very timely manner with billing, general and 1st level technicalissues. Even though in certain cases you'll need to open a ticket since there are situations that cannot be resolved on the live chat, we can assist you with various basic jobs, like setting up an email account in an e-mail client or forwarding one domain name to another one. Thus, you will receive prompt support and you'll save plenty of time.