If you’ve ordered a hosting package and you have certain inquiries connected to a particular feature/function, or if you’ve confronted a certain difficulty and you need help, you should be able to touch base with the respective customer service staff. All web hosting providers use a ticketing system no matter if they provide other ways of contacting them along with it or not, because of the fact that the best way to tackle an issue most often is to use a ticket. This method of communication renders the replies sent by both parties simple to track and permits the help desk support team representatives to escalate the case in case, for instance, a system administrator has to interfere. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you will need to use at least two different accounts to touch base with the customer care staff and to actually manage the hosting space. Constantly logging in and out of different accounts may be a nuisance, not to mention the fact that it takes lots of time for the majority of hosting providers to answer ticket requests.

Integrated Ticketing System in Shared Website Hosting

In stark contrast to what you may find with numerous other web hosting companies, the support ticket system that we use with our shared website hosting plans is included in the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to memorize several logon credentials, as you’ll be able to manage both your tickets and the web hosting account itself from a single place. So, in case you have an enquiry or bump into a problem, you can contact our help desk support staff members straight away. Our ticketing system features a clever search mechanism. This means that even if you’ve sent a myriad of tickets over the years, you will be able to track down the one that you need without effort. Also, you can read knowledge base hints on fixing commonly experienced complications.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more convenient to manage everything from one place, which is why we’ve implemented a support ticket system into the custom Hepsia Control Panel, which comes with each single semi-dedicated server account. This will allow you to handle the communication with our technical support team along with your account, which means that you won’t need to remember an additional sign-in name for some other admin dashboard. You’ll be able to open a new ticket or to track the status of an old one with less than a few mouse clicks while you’re browsing the files hosted in your account. Moreover, you can search through older tickets using a clever search function or take a look at applicable FAQ articles, which offer solutions to commonly faced challenges. The integrated trouble ticket system is closely monitored 24/7 with the maximum ticket response time being just 1 hour, so there will always be someone to help you out.