24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of receiving assistance right away, so our shared website hosting services feature 24/7 support and several ways of contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live agent, to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up ordering a service which you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further analysis. Unlike the vast majority of suppliers out there, we answer to all of the tickets within an hour, so you won't have to wait for a whole day. Our support services are accessible day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you will be able to take full advantage of our 24/7 technical support services even on public holidays. All your web sites will be available constantly and so will we. With many different communication options, you'll be able to select the easiest way to get in touch with us and learn more about our services if you don't have an account yet, or request support if you are already among our customers. You are able to give us a call, start a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with a one-hour reply time guarantee, though it rarely takes more than 20 minutes to receive assistance irrespective of the nature of the issue. With our customer and tech support services, we are available for you every time you need us, not a few days after that.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through us, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local phone numbers in the U.S.A., the UK and Australia as well as a live chat service. When you're an existing customer and you require help with some technical issue that requires longer time to investigate or resolve, you are able to open a support ticket through your billing account or you will be able to send an e-mail message and we'll take care of the trouble and send you a response within one hour. The answer time is guaranteed 24/7, including weekends and holidays, yet for the majority of problems it takes no more than half an hour to get assistance. The support service covers the VPS as well as all pre-installed software it includes, so in case you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time warranty, you will get timely support when you acquire a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, so when you open a support ticket through your billing account or you send an e-mail message regarding any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the best option if the issue in question requires a longer period of time to be solved or when it has to be forwarded to our administrators, since it is much easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to call us or talk to a live agent via our chat service. If you add the Managed Services upgrade to your server plan, our admins will also support you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 too.