Lots of individuals who start using their first hosting account, or switch companies, frequently have queries with regards to how certain things are accomplished or run into problems when setting up various things like emails, site settings, etc. For this reason, some web hosts have prepared documentation with the most frequently asked questions and issues in order to help their clients receive info quickly and easily. Consequently, the help desk support team members can spend more time on actual issues that particular clients may be experiencing, since the solution for the smaller things will already be available on the Internet and clients will be able to tackle them without touching base with the technical support staff. Having comprehensive documentation is critical, particularly for new clients with zero practical experience, because the web hosting service entails an immense number of functions and many people can get puzzled about what to do. A good knowledge base can both help you perform the things that you want and learn how the web hosting service works in general.

Extensive Online Documentation in Shared Website Hosting

All shared website hosting plans that we offer come with an in-depth knowledge base where you can find all you may ever need to know about your web hosting account. Regardless of whether you’re aiming to create a brand-new database, to forward a domain name by means of an .htaccess configuration file or to set up an email account on your PC or smartphone, you can just check our help articles and all the info that you need will be there. When you go to a particular section of your Hepsia Control Panel, you will see articles that are associated with the functions that you can access through it. In case you want to check the complete article collection and get acquainted with all the functions that Hepsia offers, or simply to read generic information about the web hosting service, you can examine the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve made every effort to cover any difficulty that you could possibly come across, but if you do not find what you need, you can always touch base with us, as our support staff is at your service 7 days a week.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated plans feature detailed online documentation where you will see info on all the features that our custom-created Hepsia hosting Control Panel offers, along with solutions to different questions and problems that you might chance upon. All setup manuals feature elaborate explanations, which goes to say that you won’t need to worry about skipping something if you are aiming to export a MySQL database, for instance. The troubleshooting articles include a range of likely reasons for specific problems and the solution for each one of them, so if you are not able to send email messages although you have the correct outgoing mail server settings, for instance, you can swiftly see what the reason might be and recover the issue with a couple of clicks of the mouse in your mail client. As Hepsia has quite a few features, you’ll be able to find applicable articles in every section. If you desire to look through all help articles, click on the Help link, which is located in the top right-hand side of the screen.