Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help Center section integrated into our Website Control Panel. It features a detailed knowledgebase with frequently asked questions and detailed instructional articles contributed by our expert technical support team.

  • Top quality support service

  • Tutorial Video Clips

  • If you’d like to watch how a task is carried out or how a problem is settled, instead of just reading about it, examine our collection of instructional video tutorials. They address various different topics and will help you quickly learn how to work with the Website Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24–7 customer service and a 60–minute ticket response time guarantee. Our proficient techs will be online day and night to answer your enquiries and to resolve any issue that you could possibly chance upon. Just send a customer service request from the Help Center section and we’ll reply immediately.