Customer Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Guarantee

  • Each assistance request you send to us will be attended to within maximum 60 minutes. If your support ticket or e–mail calls for additional assistance from a system administrator, we’ll without delay forward it and leave a comment to inform you that your matter is being worked on. If you make use of our Managed Services package, any of the services included there will be carried out at a time that is convenient for you.

  • Top quality support service
  • A Top–Quality Customer Support Service

  • We’ll be online for you twenty–four–seven to respond to any queries that you may have with regard to our Website Control Panel or any of the applications that we have installed for your convenience on the server. In case you also need support with server administration procedures, you can have a look at our Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures.

  • Intuitive help center
  • An Intuitive Help Section

  • We have equipped the Website Control Panel with a comprehensive knowledgebase, which includes exhaustive explanations of its features and functionalities. Besides, we have made in–depth video tutorials that will further explain to you how to carry out a given task or resolve a frequently experienced problem. The how–to articles and the video tutorials are readily accessible from every section of the Website Control Panel via the Help and Videos buttons located in the upper right corner.